Reducing Missed Appointments

A tailored appointment tracking and reminder system from SME Data Solutions meant a third fewer missed appointments, returning the investment in the system in less that a year.

Background

The company provided hair and beauty services to the public. Since they are basically selling their time, missed appointments had an impact on their revenue. They were using a manual appointment book having previously tried a ‘home built’ Excel equivalent without success.

Solution

To develop a full appointment management system in Access storing, among other things, stylist and facility availability and client details including their treatment history. It also included a module to text clients with appointment reminders

Outcome

The number of lost appointment slots was reduced by about 30%, recovering the cost of the development within 6-8 months. In addition, the application could also be used to advise clients of  special offers, reminders to make an appointment etc.

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Bringing Data Together

Today there is a massive choice of software solutions. These can be specialised or provide an enterprise-wide system. However there are many occasions where these are not suitable to meet the current needs.
For the larger company
1.    The size and complexity of larger systems makes changes time-consuming and expensive to implement. Can you meet the needs of new markets/channels, regulatory changes or other shifts in business focus?
2.    Some parts of the business may have significant budget responsibility, but cannot get the enterprise system modified for their needs.
SME Data Solutions creates tactical management systems to bridge gaps until enterprise systems can be modified. Efficient processes/systems from SME Data Solutions can satisfy the immediate needs of small groups of users while communicating with enterprise systems to retain integration with the rest of the organisation.
For smaller companies
1.    Enterprise scale systems are too expensive and time-consuming to consider.
2.    Processes are based on a mixture of small business solutions
3.    Small business solutions often do not integrate, requiring manual intervention to move data from one system to another, taking up valuable time and increasing the risk of introducing errors.
4.    Small businesses are adept in changing to meet new needs and need nimble systems to match.
5.    Having proper systems in place makes the business more resilient to losing key people and their knowledge.
SME Data Solutions specialises in creating processes and systems that bring different business systems closer together. Your data can be integrated and different systems updated immediately - providing a high degree of automation and accuracy.
Business large and small with data integration issues can all benefit from SME Data Solution business and technical expertise. Why not call for a chat today?