Reducing Missed Appointments

A tailored appointment tracking and reminder system from SME Data Solutions meant a third fewer missed appointments, returning the investment in the system in less that a year.


The company provided hair and beauty services to the public. Since they are basically selling their time, missed appointments had an impact on their revenue. They were using a manual appointment book having previously tried a ‘home built’ Excel equivalent without success.


To develop a full appointment management system in Access storing, among other things, stylist and facility availability and client details including their treatment history. It also included a module to text clients with appointment reminders


The number of lost appointment slots was reduced by about 30%, recovering the cost of the development within 6-8 months. In addition, the application could also be used to advise clients of  special offers, reminders to make an appointment etc.